General Terms and Conditions (GTC) of Beyond Entertainment GmbH
1. Scope of application
These General Terms and Conditions (GTC) apply to all services and offers of Beyond Entertainment GmbH, which is operated under the brand name ‘Unlock Escape’. Beyond Entertainment GmbH, represented by the managing director Marina Häusler, offers services in the field of escape rooms. The GTC are an integral part of every contract between Beyond Entertainment GmbH, Bahnhofstraße 66a, 82269 Munich (hereinafter referred to as the ‘Provider’) and the customer. 2 Booking and conclusion of contract
2. Booking and conclusion of contract
2.1 The booking of an escape room experience is made via the provider's website at www.unlock-escape.de.
2.2 The contract between the provider and the customer is concluded by confirming the booking by e-mail.
2.3 With the booking, the customer accepts these GTC.
3. Prices and payment
3.1 The prices stated on the website are binding.
3.2 Payment shall be made in accordance with the payment methods stated on the website. The full amount is due on the day of the event at the latest.
4. Cancellations and rebookings
4.1 Cancellations and rebookings are possible free of charge up to 48 hours before the booked date.
4.2 Cancellations must be made in writing by e-mail to the provider's address: info@unlock-escape.de.
4.3 Cancellations within 48 hours of the appointment or no-shows will be charged the full booking amount.
5. onditions of participation
5.1 Participation in the Escape Rooms is at your own risk.
5.2 Participants under the age of 18 may only take part in the games if accompanied by an adult.
5.3 The instructions of the staff must be followed at all times. The provider reserves the right to exclude participants who do not adhere to the rules from the game without refund.
6. Liability
6.1 The provider is only liable for damages caused by wilful or grossly negligent breach of duty by the provider or its vicarious agents.
6.2 The Provider shall only be liable for slight negligence in the event of a breach of material contractual obligations (cardinal obligations). In these cases, liability is limited to the typical, foreseeable damage.
7. Data protection
Beyond Entertainment GmbH collects, processes and uses personal data of customers only within the framework of the statutory provisions. Further information on data protection can be found in the privacy policy on the website www.unlock-escape.de .
8. Final provisions
8.1 Should individual provisions of these GTC be or become invalid in whole or in part, the validity of the remaining provisions shall remain unaffected.
8.2 The law of the Federal Republic of Germany shall apply. Place of jurisdiction is the registered office of Beyond Entertainment GmbH.
Beyond Entertainment GmbH
Bahnhofstraße 66a
82269 Geltendorf
www.unlock-escape.de
The English version of these Terms and Conditions is an automated translation created using DeepL. In case of any ambiguities or discrepancies between the German and English versions, the German version shall take precedence. Status: August 2024