{"id":69,"date":"2017-11-20T10:43:42","date_gmt":"2017-11-20T10:43:42","guid":{"rendered":"https:\/\/unlock-escape.de\/?page_id=69"},"modified":"2026-02-07T08:17:45","modified_gmt":"2026-02-07T07:17:45","slug":"faq","status":"publish","type":"page","link":"https:\/\/unlock-escape.de\/en\/faq\/","title":{"rendered":"FAQ Unlock Escape"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div class=\"vc_row wpb_row vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-12 sc_layouts_column_icons_position_left\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space  height_small\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div id=\"sc_title_1720893332\"\n\t\tclass=\"sc_title color_style_default sc_title_default\"><h6 class=\"sc_item_subtitle sc_title_subtitle sc_align_center sc_item_title_style_default\">FAQ<\/h6><h2 class=\"sc_item_title sc_title_title sc_align_center sc_item_title_style_default sc_item_title_tag\">Find answers to all of your questions here<\/h2><\/div><!-- \/.sc_title -->\n\t<div class=\"wpb_text_column wpb_content_element scheme_dark\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Welcome to the FAQ of Unlock Escape! Here you will find answers to the most frequently asked questions about our escape rooms, bookings and more.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space  height_medium\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-6 sc_layouts_column_icons_position_left\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div  class=\"vc_do_toggle vc_toggle vc_toggle_arrow vc_toggle_color_default  vc_toggle_size_md vc_toggle_active\"><div class=\"vc_toggle_title\"><h4>How does an escape room work?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>In each experience, you will be locked up for a certain amount of time while you and your team try to find a way out. The rooms contain clues, trapdoors and hidden objects.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_arrow vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>How long does an Escape Game Munich mission take? When should we be there?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>An escape room game lasts 60 minutes. You should allow around 80 minutes for your visit. Before the game, there will be a short briefing by the game master. Therefore, please be there 15 minutes before your booked appointment.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_arrow vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Who is the game suitable for? Do we need special skills or powers?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>The missions are suitable for anyone who likes to be active and would rather think for themselves than observe others. No special powers or skills are required.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_arrow vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Are there barrier-free rooms?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Yes, <a href=\"https:\/\/unlock-escape.de\/en\/services\/schatulle\/\">\"The Chinese box\" in Bogenhausen<\/a> is one of the few accessible and playable rooms in Munich. Up to three people in wheelchairs can play there with an accompanying person.<\/p>\n<p>Solltest du besondere Anforderungen haben oder Fragen kl\u00e4ren wollen, finden wir immer eine L\u00f6sung. Ruf uns einfach an oder schreib uns eine E-Mail \u2013 wir helfen dir gerne weiter!<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_arrow vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>How many people can participate in the escape rooms?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Our rooms are perfectly designed for groups of <b data-path-to-node=\"4,1,0\" data-index-in-node=\"97\">2 bis 7 Personen<\/b> For larger groups or team events in Munich, several rooms can also be booked at the same time.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_arrow vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Are there age restrictions for the games?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p data-path-to-node=\"3\"><strong>Unlock Escape: Puzzle fun for all ages<\/strong><\/p>\n<p data-path-to-node=\"4\">At Unlock Escape in Munich, there is an adventure to suit everyone. We offer exciting experiences for all generations:<\/p>\n<ul data-path-to-node=\"5\">\n<li>\n<p data-path-to-node=\"5,0,0\"><b data-path-to-node=\"5,0,0\" data-index-in-node=\"0\">For families with children (aged 8 and above):<\/b> Our room <b data-path-to-node=\"5,0,0\" data-index-in-node=\"51\">\u201e<a href=\"https:\/\/unlock-escape.de\/en\/unsere-raeume\/escape-room-hexe\/\">The witch<\/a>\u201c<\/b> is ideal for families and teenagers. The puzzles are fun and easy to solve. Perfect for a family outing or a children's birthday party in Munich.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"5,1,0\"><b data-path-to-node=\"5,1,0\" data-index-in-node=\"0\">For adults and professionals (up to 50+ years):<\/b> Our tricky missions require logic and teamwork. They are the perfect choice for friends or colleagues looking for a real challenge.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"5,2,0\"><b data-path-to-node=\"5,2,0\" data-index-in-node=\"0\">Exclusively for adults (aged 18 and over):<\/b> Our newest room <b data-path-to-node=\"5,2,0\" data-index-in-node=\"60\">\u201e<a href=\"https:\/\/unlock-escape.de\/en\/unsere-raeume\/escape-room-dungeon\/\">Dungeon<\/a>\u201c<\/b> is particularly intense and exciting. It has been specially developed for adults aged 18 and over and offers pure thrills.<\/p>\n<\/li>\n<\/ul>\n<p>Escape Room M\u00fcnchen Ost in Bogenhausen<\/p>\n<ul>\n<li>Die Hexe ab 8 Jahren, ab 12 Jahren alleine mit Einverst\u00e4ndniserkl\u00e4rung<\/li>\n<li aria-level=\"2\">Die Schatulle ab 8 Jahren, ab 12 Jahren alleine mit Einverst\u00e4ndniserkl\u00e4rung<\/li>\n<li aria-level=\"2\">In der Todesh\u00f6hle ab 14 Jahren, 14-15-J\u00e4hrige alleine mit Einverst\u00e4ndniserkl\u00e4rung<\/li>\n<li aria-level=\"2\">Burgverlies ab 14 Jahren, 14-15-J\u00e4hrige alleine mit Einverst\u00e4ndniserkl\u00e4rung<\/li>\n<li aria-level=\"2\">Ausnahme: Mutige Jugendliche mit Erziehungsberechtigten ab 12 Jahren m\u00f6glich<\/li>\n<\/ul>\n<p>Zentral Im Tal am Isator<\/p>\n<ul>\n<li>In Seven Kingdoms from 14 years<\/li>\n<li>Taphephobia  from age 16<\/li>\n<li>Dungeon from age 18<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6 sc_layouts_column_icons_position_left\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div  class=\"vc_do_toggle vc_toggle vc_toggle_arrow vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Wo befindet sich Unlock Escape in M\u00fcnchen?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Unser Standort <strong>Location: Tal<\/strong> liegt zentral im Herzen der M\u00fcnchner Innenstadt, direkt im <b data-path-to-node=\"4,0,0\" data-index-in-node=\"117\">Tal (Westenriederstra\u00dfe 41)<\/b>. Wir sind nur wenige Gehminuten vom <b data-path-to-node=\"4,0,0\" data-index-in-node=\"181\">Marienplatz<\/b> und dem <b data-path-to-node=\"4,0,0\" data-index-in-node=\"201\">Isartor<\/b> entfernt und somit ideal mit allen S-Bahnen und U-Bahnen erreichbar.<\/p>\n<p>Unser zweiter Standort liegt verkehrsg\u00fcnstig im Osten von M\u00fcnchen, im Stadtteil <b data-path-to-node=\"4,0,0\" data-index-in-node=\"127\">Bogenhausen (Cosimastra\u00dfe 131)<\/b>. Wir sind ideal erreichbar f\u00fcr Besucher aus Haidhausen, Daglfing und Johanneskirchen sowie \u00fcber den Mittleren Ring.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_arrow vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>What is the best way to get to you?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Pay attention to the location of your room.<\/p>\n<p><a href=\"https:\/\/unlock-escape.de\/en\/kontakt\/#WegTal\">Tal:<\/a><\/p>\n<p>Westenriederstrasse 41, 80331 Munich<br \/>\nalso by passage on parallel street Tal 32<\/p>\n<p><a href=\"https:\/\/unlock-escape.de\/en\/kontakt\/#WegBogenhausen\">Bogenhausen:<\/a><\/p>\n<p>Cosimastrasse 131 81925 Munich<\/p>\n<p>&nbsp;<\/p>\n<p>You can find detailed directions on our <a href=\"https:\/\/unlock-escape.de\/en\/kontakt\/\">Contact<\/a> page: <a href=\"https:\/\/unlock-escape.de\/en\/kontakt\/#WegTal\">Directions to Tal<\/a> \/ <a href=\"https:\/\/unlock-escape.de\/en\/kontakt\/#WegBogenhausen\">Directions to Bogenhausen<\/a><\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_arrow vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>I would like to add people to my booking. Is that possible?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Yes, as long as the maximum number of players per room is not exceeded. Please bring enough cash for this. You must bring the extra person <strong>not<\/strong> in advance by telephone or in writing.<br \/>\nNote that the Taphephobia room can only be played with 2 OR 4 players.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_arrow vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>What do I have to consider in case of cancelations?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>You can cancel your mission free of charge up to 48 hours before the start.<\/p>\n<p>If you cancel later (please do so by telephone) we reserve the right to charge you a cancellation fee.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_arrow vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>What does the level of difficulty mean?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>There are general classifications from level 1 to 5, but don't worry, our games are designed to be suitable for everyone. Challenging but solvable - and our attentive game masters make sure you always stay in the \u201cflow\u201d and get the support you need when required. If you are playing your first Escape Room, we recommend playing Level 5 (Seven Kingdoms) with at least four people. This way you can split into two groups and have enough time to solve all the puzzles.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_arrow vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Do you have restrooms?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Yes, we have a restroom.<\/p>\n<\/div><\/div><div  class=\"vc_do_toggle vc_toggle vc_toggle_arrow vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Do I have to play with strangers if I have booked an escape game?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>No, everyone plays in the group they have booked with.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>\n\t<div class=\"wpb_text_column wpb_content_element scheme_dark\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>F\u00fcr eine allgemeine Einordnung und Tipps zur Auswahl eines passenden Spiels empfehlen wir unsere Seite <a href=\"https:\/\/unlock-escape.de\/en\/escape-room-empfehlungen\/\"><strong data-start=\"1236\" data-end=\"1276\">Escape Room Empfehlungen &amp; Vergleich<\/strong><\/a>.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><div data-vc-full-width=\"true\" data-vc-full-width-temp=\"true\" data-vc-full-width-init=\"false\" class=\"vc_row wpb_row vc_row-fluid vc_custom_1727779355355 vc_row-has-fill\"><div class=\"wpb_column vc_column_container vc_col-sm-12 sc_layouts_column_icons_position_left\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space  vc_custom_1725694250031 height_medium\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-7 sc_layouts_column_icons_position_left\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div  class=\"wpb_single_image wpb_content_element vc_align_left wpb_content_element\">\n\t\t\n\t\t<figure class=\"wpb_wrapper vc_figure\">\n\t\t\t<div class=\"vc_single_image-wrapper   vc_box_border_grey\"><img loading=\"lazy\" decoding=\"async\" width=\"1250\" height=\"833\" src=\"https:\/\/unlock-escape.de\/wp-content\/uploads\/2024\/10\/pexels-sora-shimazaki-5926431-geschenkgutschein-1.jpg\" class=\"vc_single_image-img attachment-full\" alt=\"Einkaufswagen\" title=\"pexels-sora-shimazaki-5926431-geschenkgutschein\" srcset=\"https:\/\/unlock-escape.de\/wp-content\/uploads\/2024\/10\/pexels-sora-shimazaki-5926431-geschenkgutschein-1.jpg 1250w, https:\/\/unlock-escape.de\/wp-content\/uploads\/2024\/10\/pexels-sora-shimazaki-5926431-geschenkgutschein-1-300x200.jpg 300w, https:\/\/unlock-escape.de\/wp-content\/uploads\/2024\/10\/pexels-sora-shimazaki-5926431-geschenkgutschein-1-1024x682.jpg 1024w, https:\/\/unlock-escape.de\/wp-content\/uploads\/2024\/10\/pexels-sora-shimazaki-5926431-geschenkgutschein-1-768x512.jpg 768w, https:\/\/unlock-escape.de\/wp-content\/uploads\/2024\/10\/pexels-sora-shimazaki-5926431-geschenkgutschein-1-18x12.jpg 18w, https:\/\/unlock-escape.de\/wp-content\/uploads\/2024\/10\/pexels-sora-shimazaki-5926431-geschenkgutschein-1-370x247.jpg 370w, https:\/\/unlock-escape.de\/wp-content\/uploads\/2024\/10\/pexels-sora-shimazaki-5926431-geschenkgutschein-1-760x506.jpg 760w\" sizes=\"auto, (max-width: 1250px) 100vw, 1250px\" \/><\/div>\n\t\t<\/figure>\n\t<\/div>\n<div class=\"vc_empty_space  hide_on_desktop hide_on_notebook hide_on_tablet height_medium\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-5 sc_layouts_column_icons_position_left\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div id=\"sc_title_1314951729\"\n\t\tclass=\"sc_title color_style_default scheme_dark sc_title_default\"><h6 class=\"sc_item_subtitle sc_title_subtitle sc_align_left sc_item_title_style_default\">Offers<\/h6><\/div><!-- \/.sc_title --><div class=\"vc_empty_space  vc_custom_1518098059246 height_small\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_text_column wpb_content_element scheme_dark\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Whether it's a company event, a stag party or an unforgettable marriage proposal - with us, every occasion becomes an adventure! Students benefit from discounts, birthday children play for free and special experiences await you. Secure your personal escape room experience now!<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space  height_small\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><a href=\"https:\/\/unlock-escape.de\/en\/escape-room-muenchen-angebote\/\" id=\"sc_button_804471096\" class=\"sc_button color_style_default sc_button_default sc_button_size_normal sc_button_icon_left\"><span class=\"sc_button_text\"><span class=\"sc_button_title\">to the offers<\/span><\/span><!-- \/.sc_button_text --><\/a><!-- \/.sc_button --><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-12 sc_layouts_column_icons_position_left\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space  height_medium\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"vc_row-full-width vc_clearfix\"><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"FAQHier findet Ihr Antworten auf all Eure Fragen Willkommen bei den FAQ von Unlock Escape! Hier findest du Antworten auf die h\u00e4ufigsten Fragen rund um unsere Escape Rooms, Buchungen und&hellip;","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-69","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/unlock-escape.de\/en\/wp-json\/wp\/v2\/pages\/69","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/unlock-escape.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/unlock-escape.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/unlock-escape.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/unlock-escape.de\/en\/wp-json\/wp\/v2\/comments?post=69"}],"version-history":[{"count":24,"href":"https:\/\/unlock-escape.de\/en\/wp-json\/wp\/v2\/pages\/69\/revisions"}],"predecessor-version":[{"id":3304,"href":"https:\/\/unlock-escape.de\/en\/wp-json\/wp\/v2\/pages\/69\/revisions\/3304"}],"wp:attachment":[{"href":"https:\/\/unlock-escape.de\/en\/wp-json\/wp\/v2\/media?parent=69"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}